Dudley council emergency housing Some support is provided in the form of a short-term service to help people get back on their feet after an A three-person team focuses on placing homeless residents in housing before referrals to other services. Our aim is to help individuals live independently within a safe, secure, and Dudley MBC provide lots of services to residents within the Dudley Borough, including: Latest Covid-19 guidance, homelessness, Council Tax, housing and much more www. Telephone: 0300 555 8283 Telecare (alarms and assistive technologies) Telephone: 0300 555 Information regarding the different housing options within Dudley Borough can be found here. See who can apply and how to apply. The Repairs Management Centre, from 24 to 28 December and 1 to 3 January there will be an emergency repair service only. They can be contacted through Dudley Council Plus 0300 555 2345 /01384 812638 or the contact form on this page: MHSA provides temporary, emergency shelter, case management, and housing services, to adult individuals experiencing homelessness. We strongly advise all of our tenants to take out Home Contents Insurance; the council provides building insurance for your council property but it is your responsibility to insure the contents of your home. uk/residents/housing/housing-options/private-housing/private-tenants/ Jun 27, 2025 · Anyone who is in urgent need of emergency housing should present at 3 St James's Road from 30 June between the new, extended hours of 9am and 5pm. Here are some facts which I was able to draw attention to 1️⃣ There is one hotel used for housing asylum seekers Dudley Council tenants with approval from their Community Housing Manager/s for an urgent management move, usually because of violence or serious risk of violence. 00pm 0300 555 2345. Then contact the Telephone Support Service on 01384 812504. By telephone - 0300 555 8283 You can log any housing repairs Monday to Friday 8am to 5pm. 7 km) southeast of Wolverhampton and 8 miles (13 km) northwest of Birmingham. Several specialist teams. Councillor Ian Bevan, Dudley Council’s cabinet member for housing and communities, said: “As a council, we have a duty to provide temporary accommodation in emergency situations, but our homelessness prevention team works hard to ensure this is a last resort. Telephone: 0300 555 8283 Telecare (alarms and assistive technologies) Telephone: 0300 555 National Office: (04) 474 8862 Get Help: 0800 victim – (0800 842 846) Independent Living is rented accommodation available to those over 55. Appointments to discuss housing options are also available by contacting Dudley Council Plus Castle Street. We will then work with you to develop a personal housing plan which we will work on together. Housing repairs - 0300 555 8283 All other services - 0300 555 2345 Follow the instructions to speak to an appropriate advisor. You can search by location or type of service to find services in your area. Our aim is to help individuals live independently within a safe, secure, and Emergency housing is accommodation where you can stay while your local council looks into your housing situation if you are homeless. The wider Metropolitan Borough had a . On Monday at Full Council we debated temporary accomodation for migrants in Dudley. A person is being abused if they are scared to be themselves or they don’t do things because they fear what their partner might do. Are you worrying about or need help with the following:- claiming benefits, rent arrears, setting up home and maintaining your tenancy, prevent homelessness, form filling, mobility aids and adaptations. Outside of these hours, our teams are available 24/7 for emergency repairs only Tenants who are deaf/hard of hearing If you are deaf or hard of hearing you can use our special text service to report your repair issues from your mobile phone. Dudley Council tenants with approval from their Community Housing Manager/s for an urgent management move, usually because of violence or serious risk of violence. Extra funding to support homeless Dudley Council has secured nearly half a million pounds to provide new accommodation for people at risk of becoming homeless and sleeping rough. Dudley placed nine residents in housing during the program's first year. The property for the scheme must also Domestic abuse isn’t always obvious. Everything you need to know before applying for a council house in Dudley, including applications, process, waiting list, eligibility and banding scheme. 00am and 5. A complaint is a written or verbal expression of dissatisfaction about a council service, within 12 months of an issue arising, that requires a response. Please note Jun 17, 2024 · The Office for National Statistics reports that in 2019, Dudley had 20 homeless households per 1,000, highlighting the scale of the problem (source: Office for National Statistics). Baron Davenport's Charity - Emergency Grants Baron Davenport's Charity gives emergency grants for single women who live alone, or only live with their children. Dudley home improvement service Our home improvement service provides adaptations, essential repairs and energy advice to support vulnerable residents living in the Dudley Borough to keep warm, safe and independent in their homes. Hundreds chanted “get them out” near the Superior Hotel on Birmingham Road last month - but We know that service charges are new for Dudley Council tenants and can be confusing. Information regarding the housing support options available, we also offer advice sessions if you are having difficulty maintaining your home or tenancy. It brings reassurance to users by ensuring safety within the home. Anyone who is unable to telephone can visit 3 St James's Road, Dudley, DY1 1HZ between the hours of 9. In Dudley, as in other parts of the country, unfortunately the demand for council homes is far higher than there are properties available. Jul 3, 2025 · Now, individuals in urgent need of emergency housing support can visit 3 St James’s Road between 9am and 5pm. 6 million in the latest round of Household Support Fund funding, which runs until March next year. The network that is hard at work Change into Action is an alternative giving scheme that supports specialist charities and street teams working to change the circumstances of people experiencing homelessness or rough sleeping. The homelessness response team can also be contacted by calling Dudley Council Plus on 0330 555 2345. It should be for people in exceptional cases of genuine emergency. To contact the homelessness prevention team, call 0300 555 2345. If you wish to report a safeguarding concern please use the Safeguarding partnership Tell Us options or an issue for another service area please contact Dudley Council Plus on 0300 555 2345. Director – Housing & Homelessness A safe, secure home for every resident - shape the future of housing in Dudley Are you ready to transform lives, strengthen communities, and deliver lasting impact across Dudley? As the Director for Housing & Homelessness, you will lead the redesign and improvement of one of our most vital service areas. Find out how to report a concern regarding a child or young person. While traditionally, in pre-pandemic times, a majority of the people would be asking for advice and support, the service is now seeing more people coming forward in Anyone who is homeless or thinks they may become homeless should contact Dudley Council Plus by telephone. Complaints can be about problems such as: Failure to provide a service Inadequate standard of service Failure to comply with council policy People can now apply for an emergency payment of at least £150 after Dudley Council sets aside £400,000 to help people in need this winter. Spending towards temporary housing for the homeless in Dudley risen by several times over since 2018-19, new figures show. We work with other social housing providers to share information, data and good practice to prevent and detect housing fraud. Need help and advice with where you live? Whether it's finding out what we can do to help you if you are homeless, or providing information on housing fraud, we offer a wide range of help and Homeless England is the most comprehensive database of Homelessness services. Housing charity Shelter said people have been pushed into homeless as successive governments have "failed to Dudley (/ ˈdʌdli / DUD-lee, locally [ˈdʊdləi̯]) [2] is a market town in the West Midlands, England, 6 miles (9. Terms and conditions apply. You can contact us regarding your housing issues, via our online form, in person, freephone facilities or at our repair’s management centre. Should you find yourself without housing or accommodation outside of office hours, including weekends or Bank Holidays, you can call our emergency housing team on 0300 555 2345 for advice. It is the Council’s responsibility to maintain its property to a decent standard, however some repairs are the responsibility of the tenant which are detailed in the Tenants Handbook. 'Adult social care' is the term given to the care and support that people may need to help them live the life they choose. Telecare is the whole range of 'assistive technology' products. Independent Living is rented accommodation available to those over 55. They use a points-based system that considers various factors related to your current living situation and circumstances. The figure is a 59 per cent increase on spending the previous year Oct 11, 2024 · The candid confession was made by Kathy Jones, Dudley’s director of housing and communities, at a meeting of the council’s Housing and Safer Communities Committee on October 10. Dudley MBC takes domestic violence & abuse seriously. Dudley Council Plus phone lines will be closed from 24 to 26 December and on 1 January. Sep 5, 2025 · Anti-immgration protesters have wrongly targeted a hotel in Dudley - that’s actually housing the homeless. It is primarily offered to residents of the Dudley borough. We cover Dudley and Wolverhampton County Courts including representation at Review hearings. Outside of these hours, our teams are available 24/7 for emergency repairs only. Since the scheme started almost £7,000 has been donated and used to buy essential items such as beds and cookers to give people a real chance of setting up and sustaining their new long More households were on Dudley's social housing wait list this year, new figures show. All work carried out will be arranged and carried out by the service. Customers may make a complaint about the council by online form, telephone, in writing or in person. In the 2011 census, it had a population of 79,379. The authority has been awarded £450,000 from the government’s next steps accommodation programme to convert a large former council house into five small dwellings. dudley. Registered as a provider of social housing (RP) and as an Industrial and Provident Society, we have the status of an exempt charity, so we’re not required to be registered with the Charity Help and advice regarding many council services is now available online www. Some support is provided in the form of a short-term service to help people get back on their feet after an Dec 16, 2024 · All the donations raised through Change into Action, a Dudley Council initiative in partnership with West Midlands Combined Authority (WMCA), will go to helping people who are at risk or are already homeless. Domestic abuse can be physical, sexual, financial, emotional, psychological, controlling and coercive behaviour. Find out what you should do if you need support or know someone who is suffering. uk . This legislation requires social landlords to fix reported damp, mould and emergency repairs within strict timeframes. The Bristol Lodge Men’s and Women’s Shelters provide safe and supportive accommodations for those in need in the Waltham community and beyond. This service offers advice and assistance to anybody who is homeless or at risk of becoming homeless. Independent Living, also known as sheltered housing, is a term used to describe rented accommodation available to those over 55 years. Anyone who is in urgent need of emergency housing should present at 3 St James's Road from 30 June between the new, extended hours of 9am and 5pm. Out of hours emergencies phone 0300 555 8574. The current regulations provide insufficient support for homeless families, potentially subjecting us to repeated upheavals or relocations. The law will focus first on damp and mould before covering further housing hazards from 2026. The service will offer advice on how to prevent homelessness from occurring or offer advice and assistance on how to secure alternative accommodation. This is available for emergencies at any time of Independent Living is rented accommodation available to those over 55. If you have a social worker, probation officer, college tutor or other agency worker they can also support you with a referral. For out of hours emergency calls 0300 555 8283. We are an active member of the national fraud initiative and undertakes local data matching exercises to identify housing fraud in Dudley. It is a partnership between Dudley Metropolitan Borough Council, the West Midlands Combined Authority and many organisations and public-sector bodies that are working By telephone - 0300 555 8283 You can log any housing repairs Monday to Friday 8am to 5pm. CHADD – the Churches Housing Association of Dudley and District – is a local, voluntary sector organisation fulfilling a charitable and social mission, mainly in the Metropolitan Borough of Dudley. Once The homeless prevention and response team will operate from Dudley Council Plus during these opening hours and may be contacted for emergencies only outside these times on 0300 555 2345. Nov 13, 2025 · Dudley Council doesn't just hand out homes; they assess your housing needs to determine your priority level. Since the pandemic took hold earlier this year, the service has continued to support people who were either worried about losing their home or in need of emergency housing. Telephone: 0300 555 8574 Housing and Council Tax Benefit Telephone: 0300 555 8100 Housing Repairs Management Centre - You can log any housing repairs 7 days a week, 8am - 5pm. Historically part of Worcestershire, the town is the administrative centre of the Metropolitan Borough of Dudley. Grants are given mainly to help purchase an essential household item. The Housing Act 1996, amended by The Homelessness Reduction Act 2017, imposes a legal duty upon Local Authorities to provide advice and assistance to anyone who is homeless or threatened with homelessness. 30am-5. It includes alarm systems, that provide support to people in their own homes through their link to the Dudley telecare service (24/7 and 365 days a year). Information on the availability of grants to help pay for adaptations in your home. Dudley Council has received £2. They will be asked for their details and a referral will be made to the 'Homelessness Team'. Mar 5, 2025 · This fund is used to provide support to households experiencing financial hardship or crisis, who would otherwise struggle to buy food, pay essential utility bills, or meet other essential living or housing costs. The Government has published guidance to help landlords understand these new requirements. We also provide free advice and representation for those entitled to Legal Aid. We advertise properties for rent from Dudley Council and other registered social landlords. Independent Living offers tenants: A safe, secure and warm place to live Dudley Council offers sheltered housing for those over 55 who wish to remain independent but want a little extra security. Target group: General public. They can be contacted through Dudley Council Plus 0300 555 2345 / 01384 812638 or the contact form on this page: https://www. Including:- homelessness, private renting, tenancy deposits, council housing, eviction, repairs, mortgage repossession, benefits, debts and money. The charity also gives grants to children and young adults under the age of 25 who don't have fathers. gov. If this assessment finds that you are homeless or at risk of homeless then your case will be given to one of our Homelessness Prevention Officers who will work with you to understand the reason for homelessness and any underlying issues. They will be able to help and advise you on the following: Advice from enquiry through to the process of application. uk We provide lots of services to residents within the Dudley Borough, including: planning, Council Tax, bins and recycling, housing, parking and roads, safeguarding, among many others. Since it launched in the borough in 2019 as a government pilot, the project has helped 38 people to obtain their own tenancy and provided support. Each participant develops plans for social service use, meal preparation, and financial management. At Dudley Council we have a ‘one council’ ethos that builds an effective and dynamic organisation which grows the economy and creates jobs, creating a cleaner and greener place and supports stronger and safer communities. You can find useful information about other housing options that are available. It combines the privacy of your own home with the peace of mind of 24 hour emergency assistance via Dudley Telecare, and the help of a Supported Living Co-ordinator. The homelessness response team can also be reached via telephone by calling Dudley Council Plus on 0330 555 2345. Appointments to discuss housing options are also available by contacting Dudley Council Plus. Information regarding the support available to children, young people and families within the Dudley borough. We provide lots of services to residents within the Dudley Borough, including: planning, Council Tax, bins and recycling, housing, parking and roads, safeguarding, among many others. Jan 22, 2024 · Residents are urged to contact Dudley Council “as early as possible” if they need housing advice and support. Customer engagement, anti-social behaviour, assessing needs and providing support services to help people live independently in their homes. Emergency To report any Council emergency, our phonelines are open 24/7. Dudley Council has a dedicated Repairs Management Centre, staffed by operators who are well trained and committed to providing a quality service to all tenants. Telephone: 0300 555 8283 Telecare (alarms and assistive technologies) Telephone: 0300 555 Aug 16, 2024 · This included one in Dudley. There are 8 specially built schemes, you can find the details of the location of these below along with a link to the Sheltered Housing enquiry form. Our housing Team is made up of housing solicitors and caseworkers who offer free specialist advice and representation at court for those facing possession hearings. The council also continues to support people with complex needs and who are at risk of becoming homeless through the Housing First project. If you require support with your housing needs, check out the date and time for our free drop-in sessions designed to help you. Independent Living Independent Living, also known as sheltered housing, is a term used to describe rented accommodation available to those over 55 years. CHADD Churches Housing Association of Dudley and District is a small charitable Housing Association providing a range of housing options for people who need support to enable them to live in the community. You can report an emergency for any council service by calling Dudley Council Plus on 0300 555 2345 and selecting option 1, which will take you to our out of hours emergency service. Our aim is to help individuals live independently within a safe, secure, and homely environment Dudley Homes is the portal for residents looking for social housing in the Dudley borough. Shelter Citizens Advice Citizens Advice offer impartial advice and information about housing, benefits, debt Support to help yourself and your family as household costs rise. Area served: Dudley Borough. Independent Living offers tenants: A safe, secure and warm place to live Jun 23, 2025 · Dudley Council’s homelessness support service will be based at a new location in Dudley town centre from Monday 30 June. To help you we have put together some frequently asked questions to try and answer your queries. Contact should be made by telephone where possible Monday-Friday 8. Dudley Central Community Housing Team covers the areas Kates Hill North, Wren's Nest, Dudley Central, Russells Hall, Woodsetton and Priory Looking for a council or housing association home? Find out who can apply to join Dudley Council’s Housing Register and how to set up your account to be able to register an interest in Council and other social housing providers properties to rent. This is available for emergencies at any time of Street Support - Find help, and give help, to support people who are homeless in Dudley Dudley Housing Support is a dedicated service offering emergency housing, temporary accommodation, and comprehensive housing solutions for individuals and families in Dudley looking to relocate to Birmingham, UK. It is essential to revise the council housing homeless priority system in Dudley to consider the needs of families like mine. A total of £91,570 was spent during the financial year from April 1 2021 to March 31 2022 on providing emergency housing. This service has transformed the lives of people who wish to remain living independently for as long as they can. If you are over 55 and wish to remain independent but want a little extra security, we offer sheltered housing in a variety of locations. Telephone: 0300 555 8283 Telecare (alarms and assistive technologies) Telephone: 0300 555 We offer to meet the housing needs of the people in Dudley, find out about the different strategies including homelessness, housing renewal and tenancy. A charity working across Sandwell, to provide accommodation and support to homeless people, including those living with addiction and mental health issues WE ARE LOOKING FOR NEW TRUSTEES! For non-emergency claims please contact The Dudley Council Insurance Team by calling 01384 815051 (office hours) for a claim form or use the link to the Crawford & Co Online Claim Submission System given above. Available Monday to Friday, between 10. Dudley Council Plus is the councils main customer contact centre. It can happen to anyone and can take many forms. However applicants outside of the area may be considered if they have a proven link to the borough. 00am and 4. The money will be used to provide support to households experiencing financial hardship or crisis, who would otherwise struggle to buy food, pay utility bills, or meet other essential living or housing costs. Dudley Street Support Dudley Street Support provides information, advice and guidance on local agencies and services that can help households who are at risk of becoming homeless. This website is for: applying to join the housing register assessing homelessness telling us about your current housing situation including any related needs uploading supporting information telling us about a Telephone: 0300 555 8574 Housing and Council Tax Benefit Telephone: 0300 555 8100 Housing Repairs Management Centre - You can log any housing repairs 7 days a week, 8am - 5pm. People who feel they are at risk If you work for Dudley Council Plus - Housing and would like to tell us about any of this information that needs updating please email the Homeless Link Information team. "This handbook is a good way of communicating how we can help, what is on offer and what to do in an emergency. It can range from a piece of helpful equipment, to adaptations in the bathroom, care and support provided in the home, or help from a range of supportive services. Dudley Council has been given a grant of £485,000 in the most recent round of government funding. The number to text your message to is 07797 870353. This includes council housing, finding a home, and private housing. Please note It comes on the eve of World Homeless Day this weekend. Information is available for family, friends and colleagues Need support in rented accommodation The Private Sector Housing team are a good place to get help, they can help get repairs done and give advice to tenants who have been served with notices to leave the tenancy. In Dudley, our aim is to prevent homelessness whenever possible and to offer a range of housing options to people who are homeless or have other urgent housing needs. The Housing First program assigns a team member to help residents manage daily tasks. Looking for a council or housing association home? Find out who can apply to join Dudley Council’s Housing Register and how to set up your account to be able to register an interest in Council and other social housing providers properties to rent. Dudley MBC have adopted the Banning Order Policy as provided below. General information Service offered: Provides a range of social care and housing services for older people, adults with physical disabilities, learning difficulties and mental health problems through 6 district offices. 00pm. All information related to Private Landlords within the Dudley Borough area can be found here. Apply for council housing through your local council - you'll usually have to join a waiting list You can also visit the Council Plus, Homeless Persons section, 259 Castle St Dudley and request a referral to the Foyer. If you are homeless, or at risk of becoming homeless within the next 7 days, you should ring 0300 555 2345 for advice and support. Dudley's Community Safety Partnership - information, support and contacts to help victims of abuse, bring offenders to justice and raise awareness. Such as: the Landlords forum, Homestamp Inform. The service is much wider than Council housing, and includes community development, private sector housing, homelessness, housing support. Out of hours If you need to contact us in an emergency out of hours, please call Dudley Council Plus 0300 555 2345. Acceptance restrictions may apply for conviction and claims experience. Ms Jones was presenting a report on compliance with safety and quality standards where the department had rated itself on areas including keeping residents informed about repairs, maintenance and planned If your concern relates to a criminal matter please contact 101, or 999 in an emergency. The council's homelessness support service is relocating to 3 St James’s Road from Monday, 30 June. Independent Living offers tenants: A safe, secure and warm place to live Halesowen Community Housing Team covers the areas Belle Vale, Halesowen North, Hasbury, Highfields, Pedmore, Windmill Hill and Wollescote The Brierley Hill Community Housing team look after the areas Brockmoor, Bromley, Chapel Street, Dudley Fields, Kingswinford, Pensnett and Wall Heath Banning Orders The Housing & Planning Act 2016 provides new powers which permit local housing authorities to seek banning orders where landlords or property agents have been convicted of a banning order offence. Self-serve online services will be accessible as normal through MyDudley. Please visit the Dudley website for further information Jun 17, 2024 · It is essential to revise the council housing homeless priority system in Dudley to consider the needs of families like mine. Dec 8, 2023 · Dudley Council has a duty to try to either prevent or relieve homelessness under the Housing Act 1996. This is available for emergencies at any time of Emergency housing is accommodation where you can stay while your local council looks into your housing situation if you are homeless. Dudley Energy Advice Line offers information, advice and support, including: Setting heating controls to improve efficiency Understanding bills, tariffs and switching options Advising on the causes of condensation and how to alleviate it Supporting residents in complaint processes to energy companies Offering debt and budgeting advice and practical support in finding solutions for fuel debt Shelter is a National organisation that helps with housing advice. We want to continue providing the first class repairs service we are well known for. Information regarding our family hubs including the location and contact details. Jan 17, 2010 · Councillor David Simms, cabinet member for housing, said: “We want to ensure that our tenants understand their rights and responsibilities when it comes to the service provided by building services. The scheme targets those who are in need of housing but are having difficulty accessing privately rented accommodation, because they are unable to meet the landlords requirement for a cash deposit. Dec 2, 2022 · DUDLEY Council spent nearly £100,000 on emergency accommodation for homeless people last year, data shows. Dudley Street Support Shelter Shelter can provide help and guidance if you have a problem with housing. Support to help yourself and your family as household costs rise. Although living independently, tenants have access to communal areas, 24 hour emergency assistance via the Dudley Telecare system, and support from the Supported Living Co-ordinator, who will encourage independence and reduce loneliness and isolation. The money will bolster existing services to support people at risk of becoming homeless and the small number of people found rough sleeping. Residents are supported by the Dudley Home Improvement Service, and offers full support throughout the whole process. rjnua xxcuj ojxc jzuril dzkgp bmpatqax ylbz wpxwl kclu tmhzo remm tbk pgaem wayiw qyuh